MBA 683 E-Business Technology --

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University of San Francisco, Graduate School of Business
Fall 2001

MBA 683 E-Business Technology

© 2001 by Chuck Ehrlich, all rights reserved

**** Syllabus updated September 10, 2001 ****

Classes: MC 150 on Monday from 6:30 to 9:15 PM

Check the class Web site for schedule or room changes.

Instructor: Chuck Ehrlich

Instructor

Chuck Ehrlich is an Adjunct Professor at USF and Director of E-Commerce Curriculum Development.  

Chuck Ehrlich graduated from the USF EMBA program and has an MS in Computer Science and BS in Computer Engineering.   He has been a consultant since 1979 working with telecommunications and financial services companies in the US, Japan, and Europe. Currently he is a new venture consultant for The Ehrlich Organization.  

Office Hours

During lab on Saturday afternoons. I am also available via e-mail (chuck@ehrlichorg.com) or telephone (415-441-7140) at my home office.  Please let me know in advance if you want to meet with me. I will be at USF Monday evenings and some Fridays and Saturdays, the best way to reach me during this time is via cell phone (828-9001).  My USF office is McLaren 136 but I'm never there.

Prerequisites: MBA 650 (may be taken concurrently)

Textbooks and Materials

Recommended: Don't Make Me Think by Steve Krug New Riders, 2000.

Recommended: Designing Web Usability by Jakob Nielsen, New Riders, 2000.

Recommended: MySQL by Paul DuBois,New Riders, 2000.

Other texts will be recommended during the semester.  See www.ehrlichorg.com/ref for a more extensive list of references.

Course description

We examine the architecture of e-business systems and e-business implementation issues.  Student teams will develop database backed Web sites and evaluate interactive service designs.  We also discuss security, reliability, and the operational requirements for delivering high quality service.

Learning Goals

To help managers understand the technology of electronic commerce including what is possible, what is not practical, risk factors, and requirements for providing quality service. 

Topical Coverage

Basic Internet Technology (management view)
E-Business Systems Architecture
Security and Risk Management Techniques
Online Payment Systems
Designing Interactive Services
Database Backed Web Sites
Server Log Data Analysis
Project Management
Evaluating products and vendors
 

Overview ] Class Schedule ] Assignments ] Policies ] [ Whole Syllabus ]

Class Schedule 

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Overview ] Class Schedule ] Assignments ] Policies ] [ Whole Syllabus ]

 

Assignments

This section provides a general overview of assignments and the course project.  Specific assignment information will be found in the Class Schedule and the page for each assignment.

Guest Speakers

Guest speakers will discuss their experience with e-business.  You will learn more if you are prepared to ask relevant questions.  Please review the background information and prepare questions in advance for each guest speaker.

Individual Assignments

There will be a series of individual assignments designed to build Web authoring and design skills.  It is important that you do your own work in order to build these skills.

Deliverables will be defined with each assignment.

Vendor Evaluations

Each team will write up and present two vendor evaluations.  Your evaluation should include:

What products or services does the company offer? Focus on the topic given, omit other products or services, minimize company history.
Why would a company want these products/services?  What are the benefits?
Who are their major customers for this product/service?
How much does it cost and how long would it take to install?
How does your vendor compare with the other vendors listed in the assignment?

Your deliverables include:

An in class presentation on the vendor and their products.
A short paper, 5 pages max.

High quality evaluations will include information from reviews, analyst reports, customer comments, and other sources.

Course Project

The course project will give you an opportunity to integrate what you have learned in this course, apply these concepts in a realistic setting, and increase your knowledge of e-business technology.  

You will:

Design an interactive service for the Internet (or a company Intranet) that includes a database component.
Build a working prototype demonstrating key features of the service.
Test your prototype for usability.
Prepare the service specifications.
Propose your service for approval and funding.

You will present your proposal to the class and receive their feedback that you may incorporate into your final paper and the actual client presentation.

Pick a real organization for your project where you have access to the management and their cooperation.  Identify a specific problem or opportunity for a new online service.  This could include a new product or service offering, support channel, supplier integration, etc.

Write a proposal where you:

Describe and analyze the problem or opportunity
Propose a specific service solution complete with:
A systems plan showing how this service fits in the overall environment and identifying the interfaces to other systems.
Scenarios (or Use Cases) describing how users will interact with the system.
A Prototype demonstrating part of the user interface capability.
The Data Model specifying the database structure and legal transactions for at least the part of the service implemented by the prototype.
Usability test results for your prototype.
Identify ways in which this service will impact the organization's profits
Address any risks or concerns including security, reliability, scalability.

Write the paper from the perspective of a consultant addressing a specific person in the client organization.  Names and company information may be disguised.  Assume that your reader has other pressing concerns and must be convinced to pay attention and take action.

Each report must include an executive summary that delivers key observations, recommendations, and points on a single page.  Reports should be no more than 20 pages, plus attachments if required.

Key project dates are:

September 10: Brainstorm possible topics in class.
September 17: Submit a one page summary identifying the client, service, team and plan.  Topics are subject to approval.
October 22: Submit a one page Status Report summarizing completed tasks, remaining tasks, problems encountered, and solutions.
November 19: Usability Testing Festival, test prototypes on classmates.
November 26, December 3: Present to class and get feedback.
December 3, 10: Final report documents due.

Written Assignment Guidelines

Label the first page with the course number, the assignment, the due date, team number (for team assignments) and your name or the names of all team members (in alphabetical order by last name).  
Subsequent pages must include the assignment, your name(s), and page numbers.
Organize your ideas into a structure that suits the assignment and emphasizes the points you want to make.
Use American business English with proper grammar, spelling, and punctuation as if you were writing for a consulting client. 
Neatness counts.  All assignments are expected to be legible with 12-point type. 
Papers should be stapled or fastened with metal binder clips.  Please, no paperclips, notebooks, bindings, report covers, etc.

Class Web

All written assignments and presentation materials will be posted to the class Web site for the benefit of other students.  Please e-mail assignments before class and follow the file naming convention described below.

File Names

Please use this standard file naming convention for assignments that you submit:

letter t as in technology
due date as MMDD
hyphen
team number for team assignments or last name-first name for individual assignments
standard Microsoft Office extension: doc, htm, ppt, xls, etc.

A Word document from team 2 due on September 1 would be t0901-02.doc

It is also helpful if you update the Title and Subject properties for Microsoft Office documents.  You can access these fields by going to the File menu and selecting Properties and the Summary tab.

Overview ] Class Schedule ] Assignments ] Policies ] [ Whole Syllabus ]

Policies and Guidelines

Approach

You are responsible for your learning and for helping your classmates. We will take a cooperative approach to researching and sharing information. 

This course will improve your ability to:

Use a consulting approach to analyze a situation, evaluate alternatives, and create an action plan that includes follow-up or measurement techniques.
Think creatively using business, marketing, and technology skills.
Communicate effectively and concisely.

Internet use will be an integral part of this course including:

The class Web site at www.ehrlichorg.com/01f-tech/ contains course materials, class notes, references, assignments, and other information. 
E-mail for questions and assignments. 
Collaboration tools for project work.

Measurement Techniques

This course will not be graded on a curve.  Grades will be based on:  

35%

Individual assignments

30%

Vendor evaluations

35%

Course Project including the report and presentation

Written assignments will be graded on:

Content,

Organization,

Expression, including proper use of Business English, and 

Mechanics including format and proper citations.

All members will receive the same grades for Team assignments.  You are responsible for assuring that everyone contributes to the success of your team.

Late Assignments

Assignments build upon each other, it is important that you keep up with the work. Grades will be reduced for late assignments.

Plagiarism and Academic Honesty

Students are expected to abide by the Graduate School of Management Honor Code and other USF policies on Academic Honesty.  Unauthorized assistance,  misrepresentations, and misuse of resources are not acceptable.

Any text, graphic, or other intellectual property that is not of your own creation, including material from Web sites, must be identifies as a quotation and cited according to MLA style.  See The Essentials of MLA Style by Joseph Trimmer, Houghton Mifflin, 1996, starting on page 14.  Grades will be reduced for missing or improper citations. 

Assignments may be checked using www.plagiarism.org and other techniques to detect plagiarism.  Plagiarism may result in a failing grade for the assignment or the course.

Attendance

Discussion and participation in class are essential parts of this course.  Students who miss more than two classes may be penalized. 

Class Notes and Materials

My slides and materials will be posted to the Web site before each class.  I will also post materials from guest speakers who are willing to provide copies.  If anyone wants to share their class notes, e-mail them to me and I will post them.

Company Confidential Information

Any papers that include company confidential information should be clearly marked as confidential.  Confidential papers will not be posted on the Web site.

Disclaimer

This syllabus provides a general plan for the course.  Things happen and changes may be necessary.  Check the class Web site for the latest information.

Overview ] Class Schedule ] Assignments ] Policies ] [ Whole Syllabus ]

 

 

© 2001 by Chuck Ehrlich, all rights reserved.  Comments to webmaster.  Updated on August 27, 2001.