April 4
Today's Agenda:
Student Presentation: Information
& Technology: Thumbs Up, by Team 2 (Archie S., CristinaV., Zhu Y.)
Case Analysis: First Virtual
Holdings, Inc.
Assignments Due: Case Analysis
Lecture Topic: Creating Seamless
Online/Offline Customer Experience
Preparation for the Next Class:
Readings: Seybold, CSF 7, & 8
Case Prep: None
Oral Presentation Prep: News Brief by Team 3 (Ravi B., Shivani M., Swen W.)
Other Deliverables: None
