Class Materials

Announcements, E-Christmas

Team 12:  Internet Business News  

Team 1:  Application Brief on Web Enabled Call Centers.  Acuity, Edify, and others provide tools for Web enabling call centers.  Why is this important, what capabilities do these tools add, and what are the business issues? PowerPoint

Future Panel Guests:

The class and a panel of guests will discuss the future trends for Internet Business and Marketing.

Recommended reading: Chapter 5 Daily Life in What Will Be by Michael Dertouzos, Harper, 1997.

Assignment due:  Final Marketing Plans and Web sites

Assignment due:  Individual Post-Mortem Analysis
A personal assessment of the development process for the Plan and Web site, how well the deliverables meet the client's needs, and identifying any known defects in analysis or design.

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